Our Reviews
Laurie B|2024 GMC Yukon
Confirmed Service Customer
10/16/2025
Outstanding service again!
JOLIET, IL
Mark F|2017 Chevrolet Traverse
Confirmed Service Customer
11/5/2025
No problems
Coal City, IL
Frieda G|2023 Chevrolet Trailblazer
Confirmed Service Customer
12/4/2025
Always friendly fast service here.love how they keep you always informed on your vehicle. It's a pleasure coming here for all service
Channahon, IL
Eric W|2021 Chevrolet Tahoe
Confirmed Service Customer
10/27/2025
Dropped vehicle off had noise at low speeds dealer calls says rotated tires noise got quieter but still there then said want try alignment to see if it fixes it. I brought to them to find problem not guess and throw things at wall see if it sticks. They should have tould me this is the problem and it will fix it not we think this is problem and want try it and charge me for alignment and if didnt work I would still pay for it.
Braidwood, IL
Ray S|2019 Chevrolet Suburban
Confirmed Service Customer
1/26/2026
👍
WILMINGTON, IL
Ruthann B|2021 Buick Envision
Confirmed Service Customer
2/3/2026
service was provided by Alexis and her pick up delivery seven. service Just so grateful!!
JOLIET, IL
Pamela T|2024 GMC Yukon
Confirmed Service Customer
2/21/2026
Got right in… got right out!!!
Wilmington, IL
James T|2012 GMC Acadia
Confirmed Service Customer
11/19/2025
The service work on my Acadia was completed with good workmanship and very quickly.
JOLIET, IL
Scott F|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/9/2026
The work was performed in a timely manner. Vehicle was returned when promised.
BRAIDWOOD, IL
Ryannon S|2023 GMC Yukon XL 1500
Confirmed Service Customer
2/25/2026
Great customer service! Alexis is the best!
Wilmington, IL
Gary P|2025 Chevrolet Trax
Confirmed Service Customer
11/7/2025
Take care of my problem, fast and efficient
Wilmington, IL
Patricia S|2022 Buick Encore
Confirmed Service Customer
12/22/2025
courteous, efficient, trustworthy, thorough, done on time!
Wilmington, IL
Mike D|2021 GMC 3500HD Sierra
Confirmed Service Customer
1/10/2026
All tge staff there was phenomenal. They were very knowledgeable and friendly. I went in for an oil change and rotation, told them I would be waiting for it and was very happy with the amount of time it took. I have been other places that will let you sit there for hours waiting for your car. That was not the case here I was in and out in a timely fashion. I also received a detailed report of the multi- point inspection they did. 10/10 i will ve back.
JOLIET, IL
Rick M|2021 Chevrolet Malibu
Confirmed Service Customer
1/21/2026
Everything went just fine. Everyone is so professional. I’m completely satisfied with the people that work at Arnie Bauer!!!
JOLIET, IL
David D|2025 GMC Canyon
Confirmed Sales Customer
1/31/2026
Very smooth transaction did not feel pressured at all
Elwood, IL
Mark S|2024 Chevrolet Tahoe
Confirmed Service Customer
1/31/2026
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Braceville, IL
Melisa H|2024 GMC Sierra 1500
Confirmed Service Customer
4/13/2026
Great job
WILMINGTON, IL
Gary P|2024 Chevrolet Colorado
Confirmed Service Customer
4/17/2026
pleasant and helpful staff
Wilmington, IL
Edward E|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
6/5/2026
George was great. Deal was mostly done over the phone in advance. Picked up my new truck and was gone in an hour.
New Lenox, IL
Anthony C|2023 GMC Sierra 1500
Confirmed Service Customer
1/5/2026
The service is always great here. Direct to the point, nice and professional. FEELS LIKE HOME!!!
Joliet, IL
Jim J|2023 Chevrolet Malibu
Confirmed Service Customer
1/5/2026
Excellent (small town) customer service! I had a 3-step engine cleaning, oil change and tire rotation performed in about 1-1/2 hours.
CHANNAHON, IL
Robert T|2017 GMC 1500 Sierra
Confirmed Service Customer
1/12/2026
I scheduled service for my father with Alzheimers and left explicit directions to call me with information and what our situation was. Those instructions were not followed and work was done based on my fathers (who is confused) instructions. We will never schedule anything here again, nor would I ever refer anyone here. The communication was awful!
BRAIDWOOD, IL
Anthony H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/2/2026
Fast friendly service cant complain
Wilmington, IL
Dan R|2025 GMC Acadia
Confirmed Service Customer
2/9/2026
They are extremely professional
Wilmington, IL
Donald D|2017 Chevrolet Suburban
Confirmed Service Customer
2/23/2026
Everybody at this dealership is outgoing and ready to help. I feel like one of the family!
WILMINGTON, IL
Donna H|2014 GMC Acadia
Confirmed Service Customer
2/26/2026
Quick and courteous service
WILMINGTON, IL
Nicole F|2026 Chevrolet Traverse
Confirmed Service Customer
3/19/2026
Arnie Bauer goes the extra mile for their customers. They always have a smile on their face & they do a great job communicating with customers
ELWOOD, IL
Sharon M|2012 GMC Terrain
Confirmed Service Customer
4/10/2026
I am impressed how it turned out. The communication is effective. They understand what my car needs. I will definitely come back because I trust them. Thank you!
WILMINGTON, IL
Mary P|2019 Buick Enclave
Confirmed Service Customer
4/24/2026
Great customer service! Jesson is very knowledgeable and helpful!
MORRIS, IL
Ken B|2018 GMC 3500HD Sierra
Confirmed Service Customer
4/30/2026
We got our appointment right away.And they did a fantastic job.
WILMINGTON, IL
Jim L|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
5/7/2026
I took my tuck in for service and Connor really went above and beyond to make sure everything was handled. 10/10 service I would definitely recommend them
Custer Park, IL
Ashley W|2026 Chevrolet Trax
Confirmed Sales Customer
6/29/2026
Ken and Gerard at Arnie Bauer were awesome to work with. As a first time buyer, this was a big step for me and they made the process fun, extremely smooth, and professional. I greatly appreciate how they went above and beyond for me. I have already recommended them to my family and friends for their own car buying experiences. The dealership facility was clean and well-kept as well. Thank you so much for being great to work with, Ken and Gerard!
Manteno, IL
Barbara O|2022 GMC Acadia
Confirmed Service Customer
1/6/2026
Jessen as always was very helpful getting my vehicle in for service on a bad tire right away. I ended up having to work that morning but no worries David from the service department took the time to bring me back to my work and then deliver my vehicle when it was done! Amazing service that I have told others about. Great place to do business.
WILMINGTON, IL
Andria H|2025 Chevrolet Trax
Confirmed Service Customer
1/29/2026
Everyone is friendly!
Braidwood, IL
Barbara B|2024 Chevrolet Traverse
Confirmed Service Customer
3/27/2026
Very fast, employees very friendly and knowledgeable.
Wilmington, IL
Edmund J|2020 GMC 3500HD Sierra
Confirmed Service Customer
4/10/2026
You left me with an empty gas tank. I was afraid I would run out of gas before I reached the gas station. Also the 3% charge using a credit card was excessive
Wilmington, IL
Kenneth K|2026 GMC Sierra 1500
Confirmed Sales Customer
4/15/2026
Great no pressure experience. I would highly recommend Ken.
Minooka, IL
Leonard M|2024 GMC Sierra 1500
Confirmed Service Customer
4/16/2026
Service staff is friendly and very helpful.
WILMINGTON, IL
Kimkberly Z|2019 Buick Encore
Confirmed Service Customer
7/13/2026
Friendly, informative & great service!
WILMINGTON, IL
Daniel P|2021 GMC Acadia
Confirmed Service Customer
7/19/2026
It took an hour and a half. Much longer than it should have.
Wilmington, IL
Robert K|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/13/2025
I was happy with Kenny and Girard
Plainfield, IL
Marshall J|2025 Chevrolet Corvette Stingray
Confirmed Sales Customer
12/24/2025
Ken as well as the rest of the whole team was very professional and helpful the whole way through
Chicago, IL
Richard K|2013 Chevrolet Equinox
Confirmed Service Customer
12/24/2025
Knowledgeable mechanics, friendly staff. timely service.
Wilmington, IL
Jairo A|2025 GMC Sierra 1500
Confirmed Service Customer
12/24/2025
Alexis Delehanty is the best service advisor I’ve dealt with she kept me updated at all times
ALVIN, IL
Jeffrey V|2026 GMC Terrain
Confirmed Sales Customer
1/12/2026
Our salesperson, Mackenzie was great. She listened to us, knew what we wanted and even gave us opp for an extended test drive which sold us on both the dealership, their desire to get our business and ensure we were going to be happy with our purchase.
Coal City, IL
Nancy D|2023 GMC Acadia
Confirmed Service Customer
1/12/2026
Always a good experience when I go to Arnie Bauer
WILMINGTON, IL
Barbara O|2022 GMC Acadia
Confirmed Service Customer
1/23/2026
Fast service and helpful as always
WILMINGTON, IL
Bethann M|2024 Chevrolet Trax
Confirmed Service Customer
4/8/2026
Was quoted a different price on the phone.
Wilmington, IL
Kathleen P|2026 Chevrolet Trax
Confirmed Sales Customer
6/24/2026
I have shopped with these people quite a few times the service is great.The people are great
Braidwood, IL
William A|2024 Chevrolet Corvette Stingray
Confirmed Service Customer
6/24/2026
We’ll organized, fairly priced and excellent customer service.
Wilmington, IL
Mike B|2022 Chevrolet Blazer
Confirmed Service Customer
6/30/2026
Jessen was very pleasant both when making appointment and when picking vehicle up
Wilmington, IL
Sheri G|2023 GMC Acadia
Confirmed Service Customer
8/5/2026
they are always very helpful! I appreciate them and their service to the customers
Braidwood, IL
Serena V|2026 Chevrolet Traverse
Confirmed Sales Customer
1/23/2026
david was amazing, he had eva with him training & she was just as amazing! treated us kindly & as family
Crest Hill, IL
William S|2025 Chevrolet Equinox
Confirmed Service Customer
2/4/2026
All the services were completed in a very timely fashion
Diamond, IL
Rebecca H|2023 GMC Terrain
Confirmed Service Customer
5/21/2026
It was a pleasant experience.
Wilmington, IL
Todd H|2026 Chevrolet Equinox EV
Confirmed Sales Customer
5/26/2026
very nice experience
Mokena, IL
Barbara B|2024 Chevrolet Traverse
Confirmed Service Customer
6/15/2026
Always very friendly and the service is very fast.
Wilmington, IL
Jim J|2023 Chevrolet Malibu
Confirmed Service Customer
7/6/2026
Very thorough and prompt service.
CHANNAHON, IL
Robert S|2024 GMC Sierra 1500
Confirmed Service Customer
9/11/2026
I had to have my truck serviced because on 8-7-26 I had an oil change and oil filter was loose. I paid for a tow that I still haven’t been reimbursed for and I called your service dept after I picked my truck up and no return call or reimbursement to this date!
Connor Eggleston
9/11/2026
Hello Robert! Our service Manager Alexis was awaiting to the tow bill. She has received, I can assure you there is a check was made to you and will be mailed. Sorry for any miscommunication and or delay. With any questions, please contact Jessica, our Customer Service Manager at 815-476-3242. Have a wonderful weekend!
Wilmington, IL
Arni55 A|2027 Chevrolet Corvette Stingray
Confirmed Service Customer
9/11/2026
GREAT
Matteson, IL
Emmalee D|2025 Chevrolet Trax
Confirmed Service Customer
11/13/2025
Overall, fine, but I lost safety features in my car since the front camera was replaced. They told me they were going to add that to my appointment, but the issue was not fixed
Wilmington, IL
Rodney S|2018 Chevrolet Equinox
Confirmed Service Customer
12/5/2025
Great service. I got the day & time I needed.
Coal City, IL
Thomas R|2019 Chevrolet Colorado
Confirmed Service Customer
1/15/2026
Gerald was amazing 👏
Morris, IL
Brian F|2022 GMC 1500 Sierra
Confirmed Service Customer
1/29/2026
The Service staff was friendly and knowledgeable, and the scheduled maintenance was done professionally and promptly with no delays.
Wilmington, IL
Maegan L|2021 GMC Acadia
Confirmed Service Customer
3/11/2026
Connor and Jessen are always a pleasure and definitely go the extra mile to help me out!
Channahon, IL
George Z|2024 Chevrolet Blazer EV
Confirmed Service Customer
3/11/2026
Best service around
Wilmington, IL
Kathy P|2017 Buick Encore
Confirmed Service Customer
5/16/2026
Everyone was kind and courteous very helpful
BRAIDWOOD, IL
Christian R|2026 GMC Terrain
Confirmed Service Customer
2/24/2026
Thanks for getting my car done on time and going above and beyond by delivering it!
Wilmimgton, IL
Jonathan N|2026 GMC Yukon
Confirmed Sales Customer
3/2/2026
Found us the vehicle we wanted quickly and we were able to make a deal right away!
Wilmington, IL
Dwight D|2019 Chevrolet Equinox
Confirmed Service Customer
3/9/2026
Great Service
Diamond, IL
Robert D|2025 Chevrolet Silverado 1500
Confirmed Service Customer
3/13/2026
.
Braidwood, IL
Eileen F|2023 GMC Terrain
Confirmed Service Customer
5/9/2026
Knowledgeable, courteous and efficient. Appointment and work completed in a timely manner. Would highly recommend doing business with them!!!
WILMINGTON, IL
David B|2017 GMC Acadia Limited
Confirmed Service Customer
6/22/2026
Arnie Bauer service team was very professional, accommodating and expertly serviced my vehicle.
ELWOOD, IL
Arni55 A|2026 GMC Acadia
Confirmed Service Customer
8/3/2026
AWESOME
Custer Park, IL
ARTHUR V|2026 GMC Sierra 1500
Confirmed Sales Customer
8/11/2026
Extremely professional and very helpful.
JOLIET, IL
Sean M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
3/3/2026
Always a good experience. I appreciate you guys.
Plainfield, IL
Barbara B|2024 Chevrolet Traverse
Confirmed Service Customer
3/13/2026
So nice and helpful. Fast service.
Wilmington, IL
Karen N|2024 Chevrolet Equinox
Confirmed Service Customer
4/22/2026
I like that they checked everything!!! Full inspection!!
Morris, IL
Dwight D|2019 Chevrolet Equinox
Confirmed Service Customer
6/18/2026
Great job on My 2019 Equinox.Runs like New again.
Diamond, IL
Michael C|2026 GMC Terrain
Confirmed Service Customer
7/2/2026
Nice People
Custer Park, IL
John D|2016 GMC Acadia
Confirmed Service Customer
7/8/2026
Yous are the best I can get in to get an oil change just about anytime Always so quick getting it done too Thank you so much
BRAIDWOOD, IL
Ray S|2019 Chevrolet Suburban
Confirmed Service Customer
7/20/2026
Great job
WILMINGTON, IL
Bryan M|2026 GMC Terrain
Confirmed Service Customer
7/27/2026
It was pretty easy, settling on pricing on car and other costs on phone/text. Then less than an hour to close it .
BRAIDWOOD, IL
Fred V|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
7/31/2026
We love working with George, he made the process so easy.
Wilmington, IL
Patrick G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/29/2026
Gerard was awesome and very easy to work with. The full experience was great!
Diamond, IL
Steven B|2020 Buick Envision
Confirmed Service Customer
8/6/2026
Did a good job
WILMINGTON, IL
Iti I|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/1/2026
Extremely professional and always have great service!!!
WILMINGTON, IL
Cody V|2026 GMC Sierra 1500
Confirmed Sales Customer
7/27/2026
Gerard and his team made the entire process easy and stress-free. They were very professional and knowledgeable about any questions we had throughout the process. Gerard was great to work with and we will definitely be going back to him for any future car needs.
Manhattan, IL
Randy A|2026 GMC Sierra 1500
Confirmed Service Customer
8/3/2026
They did not reprogram my speedometer, which is needed because they installed larger diameter tires. The tires the dealer installed is a stock tire diameter on GMC and Chevy trucks. So I don’t understand why my speedometer can not be reprogrammed to a stock tire diameter. So after spending over $40,000. on a vehicle, the speedometer is inaccurate.
Coal City, IL